Participating non-profit organizations will be able to contact the service by phone or email, to receive professional advice on the full range of HR issues and questions. Target response times will range from immediate service to responses within the next business day, depending on the when the call comes in and the urgency level of the inquiry/issue. All inquiries will be received by a team of experienced HR professionals who will:
Answer questions and offer advice on issues within their wide scope of expertise
Connect callers to quality web-based resources and/or to other useful information services
Refer matters that are beyond our scope to external consultants and specialists who can provide the right information and advice – sometimes for free, other times for a cost negotiated directly with them.