Access via phone or email (Staffed Monday – Friday):
Each issue is assigned to an HR Generalist who will work with the client to assess and resolve the concern. HR Generalists log HR cases for callers and, depending on the issue, may be able to resolve matters on that first call.
Resources may be available through a web portal, and coaching assistance will be offered to assure resolution to the issue.
Referral to Specialist Consultants:
HR Generalists working in our service refer an issue to an outside professional because resolution when it requires a specialized non-HR skill set (e.g. legal advice) or it cannot be handled within a reasonable time frame. (e.g. Facilitating a strategic planning session.)
Costs for outside referrals would be negotiated by the client and the referred organizations.